In the first instance, your contact in warranty issues is always the salesperson or installing dealer. However, we would also be pleased to help with direct processing between you and us. Especially if it just involves processing a loose or already removed part, this is the best way to get your device back up and running again quickly.
With us, you don’t have to initiate an RMA process (or similar). However, in many cases, even ‘first aid measures’ on site are possible; you can carry them out yourself in collaboration with our telephone support team. Often enough, nothing has to be sent in then.
Important return information:
Please always place an accompanying note with your return address in the package for return. And please always include at least a brief description of the error/fault (so not ‘defective’ or ‘doesn’t work’). Thank you!
