Frequently asked questions
about the Thitronik App

There is now an instruction video to help you set up the BLUETOOTH® connection module. The instruction video goes through the procedure on an iOS device and explains each step. You should have no trouble coupling your iOS device with the Thitronik app if you follow the instructions given in the video.

You can watch YouTube videos directly on our website. We would like to point out that personal data (e.g. IP address) will be transmitted to YouTube in the process. Data privacy.

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If you do not know the current serial numbers of the WiPro or Pro-finder, you can enter the following values for a nearly complete range of options:

Only the latest functions (starting from 10/2018) ‘locking/unlocking the central locking system’ and ‘teach-in mode’ (easy add 3.0) work on devices with serial numbers starting from:

If your Pro-finder or your WiPro III or WiPro III safe.lock does not support these functions, you can have the devices updated to enable all functions.

Order upgrade/update service now

The text messages are sent one after the other. This means that if the alarm is disarmed quickly enough, further destination phone numbers may in certain circumstances no longer even be informed.
Alternatively, the cause may lie in the programming text message or its creation:
Experience has shown that when a phone number is copied (copy/paste) from the address book, some smartphones also transmit invisible control characters in the text message. They cannot be seen, but the Pro-finder still understands them and then ignores such a copied number; i.e. the number sometimes does not receive any messages. Therefore, please type in the destination phone numbers and do not copy them from the address book. A special duty of care naturally applies here because, e.g., if you enter the master number incorrectly, you will only be able to delete the device manually (i.e. on the device).

If the connection cable between the devices was plugged in on both sides (i.e. mechanical cause can be ruled out) and the WiPro status (‘WiPro off/on’) actually appears in the first line in the status reports, then presumably the wrong prepaid query code was used or, if a contract card is used, a query code was entered. Then the Pro-finder is stuck in a loop in an alarm situation, of all times, until it receives a negative response from the provider.
Please correct the programming! Feel free to use the Thitronik app for this.

If the programming of the Pro-finder generally fails, there is usually a syntax error in the programming text message. Please check the syntax of the text message again. Feel free to use the Thitronik app.

If the Pro-finder still does not respond or if, after programming by another mobile phone, the Pro-finder responds to normal commands such as ‘Status’ with ‘Invalid command’, your phone is probably using Unicode to send the text message. On Android devices, this can be changed in the message settings (->Settings -> More settings -> Text messages -> Input mode), e.g. to ASCII or GSM alphabet. You can get to the message settings either from the Messages app or via the main settings.

Pro-finder can naturally also be used without a WiPro:
Thanks to the integrated GPS receiver, you can use the locating function. Geofencing is likewise possible (can be activated via text message or voltage input). As are the voltage measurement inputs and the switching outputs for up to 2 electrical consumers. Output A also for disconnect or kill function (ignition interruption via external relay).

You communicate via text message with your Pro-finder or the Pro-finder with you. Ideally with our Thitronik app.

Counter-question: Was the Pro-finder already enabled to do this with a programming text message?

This has to be done first. Without the appropriate programming, it does what it is supposed to do – ignore ‘foreign’ commands.

If programming was done from the app and you didn’t receive a status report afterwards, the SIM card was probably already in the device before it was activated by the provider. In that case, the Pro-finder must be disconnected from the power supply for 5 seconds in order for the SIM card to log in again. Then the power supply should be restored. After about a minute, you should be able to get a response.

If the Pro-finder is currently already programmed (should be in most cases), then you can safely select ‘authorised number’ for your smartphone even if it is the ‘master number’ for the specific device.

In this way, you avoid further programming – but if telephone numbers should change and reprogramming be necessary, you can later change it to ‘master number’ in the vehicle settings and then reprogram.