General questions

Feel free to obtain a consultation on site. However, please ring us to make arrangements in advance. Our factory service is thoroughly planned and spontaneous visits result in annoying waiting periods. Not just for you, but also for customers with appointments, of all people. Thank you for your understanding!

With the factory installation service, we also offer you the possibility of having the products installed right on our premises. Please contact us via the contact form or send an email to kontakt@thitronik.de to have a quotation prepared or to arrange an appointment.

New products are sold exclusively through dealers. The products are available at caravan dealerships and from selected car hi-fi dealers and car dealers as well as Bosch services.
You can only purchase our products directly via the factory installation service (that is, material including installation).

We are always pleased to receive design-related suggestions for improvement and change proposals. We will gladly implement everything that is consistent with our own camper heart, that shows broad compatibility and that then also fits in seamlessly with the ease of operation. Please use our contact form for this or send an email to kontakt@thitronik.de.

We look forward to receiving your ideas!

Feel free to send your request to   kontakt@thitronik.de. We will try to fulfil it.

Indeed. We also attach great importance to drawing from regional suppliers. Housing parts, circuit boards and also the manuals and packaging are made nearby.

Find out more about us

Spare parts for your Thitronik product are available from your dealer or directly from Thitronik. As the manufacturer, we can usually also help with very old products. The sole exceptions are unfortunately the 433 MHz wireless components, which have been sold out for a few years now. Some dealers still carry them as remaining stock or they can be found on used goods platforms.

For questions about warranty matters, your first point of contact is always the installing company. It is the contractor and biller. You and the installing company can try to find another dealer to handle the rework if, e.g., the installer is too far away. Because all dealers are independent companies, processing in another way is not possible.

In the first instance, your contact in warranty issues is always the salesperson or installing dealer. However, we would also be pleased to help with direct processing between you and us. Especially if it just involves processing a loose or already removed part, this is the best way to get your device back up and running again quickly.

With us, you don’t have to initiate an RMA process (or similar). However, in many cases, even ‘first aid measures’ on site are possible; you can carry them out yourself in collaboration with our telephone support team. Often enough, nothing has to be sent in then.

Important return information:
Please always place an accompanying note with your return address in the package for return. And please always include at least a brief description of the error/fault (so not ‘defective’ or ‘doesn’t work’). Thank you!