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FAQ

• What are the SIM card requirements?

  For Pro-finder up to serial number -044, the SIM card must work in the GSM (2G) and UMTS (3G) network and be able to handle SMS and telephony. A pure data card (e.g. for tablets), as well as multi-SIM cards do not work.

  From Pro-finder serial number -045 the SIM card must work in LTE (4G) network, SMS, telephony and data.

   

  SIM card format	Pro-finder serial number
  Mini-SIM	SN-001 - SN-007
  Micro-SIM	SN-008 - SN-044
  Nano-SIM	SN-045 +

FAQ

• For which vehicles do we recommend the Thitronik® conversion board?

  The Thitronik® safe.lock conversion circuit board (Art.No.: 101052) is suitable for all Fiat Ducato and identical models such as the Peugeot Boxer, Citroën Jumper or Iveco Daily, from the year of manufacture 2006 - 2018. These vehicles have a general security gap.

  For WiPro safe.lock-compatible vehicles such as the Ford Transit and Ford Transit Custom from 2019+, as well as the Fiat Ducato from 2018+ and identical models, the conversion of the original radio hand key is no longer required.

FAQ

• How to prepare my SIM card for installation in the Pro-finder up to SN-044?

  Note: Does not apply to Telekom-contracted SIM cards supplied with Pro-finders until 03/2021, or to Telekom-contracted SIM cards made available by THITRONIK® premium partners from Q4 2021.

  For trips outside your country, SIM roaming must be active.

  1. Please insert the SIM for example into a smartphone or a cell phone.
  2. Open the settings of the phone.

  3. Select Biometrics and Security, sometimes also called Lock Screen and Fingerprints.

  4. Scroll down and select "More security settings".

  5. Select "Set SIM lock".

  6. Activate SIM Lock. Enter your current SIM PIN and select OK.

  7. Select "Change SIM PIN".

  8. Enter 0000 as your NEW SIM PIN and select OK.

  9. Please confirm your new SIM PIN 0000 and select OK.

  10. Exit the smartphone settings.

  11. Select the phone icon to deactivate the answering machine and enter the deactivation code: ##002#.

      * This code differs from one operator to another. Please check with your SIM card operator.

  12. Please wait and select OK.

   

  The configuration of your SIM card is now complete. Please follow the instructions in the Pro-finder user guide.

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