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FAQ

• My alarm system has suddenly stopped working – what could be the reason?

  If your vehicle's alarm system suddenly stops working (for no apparent reason or after a workshop visit) or if it only works to a limited extent, this may be due to a software update that was carried out in a workshop or automatically on your vehicle.
  As a consequence of this software update, the vehicle may have been reset to the factory settings or or the update may require that certain settings are made again.

  The required steps depend on your vehicle type:

  • If your vehicle is a Ford Transit 2019+:
    Then the alarm system requires the switch lock to be deactivated on the onboard computer. If this deactivation setting has been reset by the software update, you have to make it again manually on the onboard computer.
    In order to find out which steps are required, please refer to this FAQ question:
    How can I deactivate the switch lock on the onboard computer of my Ford Transit 2019+?
  • If your vehicle is a Fiat Ducato 8:
    Then the functions "Indicators flash when locking" and "Doors are unlocked when exiting" must be activated on the onboard computer. If these settings have been reset by the software update, you must make them again manually on the onboard computer.
    In order to find out which steps are required, please refer to this FAQ question:
    How can I make the required settings on the onboard computer of my Fiat Ducato 8?

FAQ

• How can I make the required settings on the onboard computer of my Fiat Ducato 8?

  Please proceed as follows:

  On your onboard computer, select the "Settings" menu and then "Doors and locks". In this menu, activate the two settings "Unlock door when getting out" and "Flash hazard warning lights when locking".

  

  Note:
  If these menu items are not displayed on your onboard computer, the WiPro III safe.lock is unfortunately not suited for your vehicle.

FAQ

• How can I deactivate the switch lock in the onboard computer of my Ford Transit 2019+?

  Please proceed as follows:

  In your onboard computer, select the "Settings" menu and then "Vehicle settings". Under "Vehicle settings" you will find the menu item "Switch lock". Deactivate the menu item "Switch lock".

  

  Note:
  If the menu of your onboard computer does not display this menu item, the WiPro III safe.lock unfortunately is not suited for your vehicle.

FAQ

• After inserting my new SIM card, I keep receiving SMS messages from Pro-finder – what could be the reason for this?

  You are probably using a card from the provider beachSIM. These cards currently do not work with the Pro-finder.
  When you insert a new SIM card into the Pro-finder, the Pro-finder sends an SMS message with a status query to your smartphone.
  Due to technical reasons, the beachSIM card cannot process this query and hence does not send a reply to the Pro-finder.
  As the Pro-finder does not receive a confirmation, it keeps sending further SMS messages with a status query to your smartphone every minute.
  beachSIM is currently working on this problem. Until a solution is found, SIM cards from beachSIM can unfortunately not be used with the Pro-finder.

FAQ

• How do I find out whether or not my G.A.S.-pro III belongs to the models affected by the voluntary product recall?

  If you are in doubt whether or not your G.A.S.-pro III should receive a free update in the course of our voluntary product recall, click on this link: Voluntary product recall. It will take less than two minutes to find out whether or not your device combination is affected.

FAQ

• What happens after having registered my affected device?

  We will contact you and arrange for the free shipment of your device to our premises.

  After updating your device we will send it back for you to re-mount it.

FAQ

• How long does it take until I receive feedback on my registered device?

  Once you have registered your device, you will receive our response within one working day. If you submit your request during the weekend, please wait for our response until the next working day.

FAQ

• What are the special features of the Ford Transit and Transit Custom 2019+ models?

  The "Shift lock" option in the vehicle's on-board computer must be selectable and deactivated. Only then can the WiPro III safe.lock be used from serial number 5298-001 and software version 7.4.0.s.

FAQ

• What specific features should be considered for the Mercedes Sprinter 2018+ model?

  Locking and unlocking with the original vehicle key:

  Please note: When locking the vehicle with the original vehicle key, unlocking using THITRONIK® accessories (Wireless remote control 868, NFC Module, or THITRONIK® app) is no longer possible.

  For camping operations, it is recommended to always lock the vehicle using THITRONIK® accessories (Wireless remote control 868, NFC Module, or THITRONIK® app). If the vehicle is locked with THITRONIK® accessories, it can still be unlocked using the original vehicle key. Automatic relocking (auto-close) of the vehicle is not active in this case.

  During extended periods of inactivity (without charging the starter battery), it is advisable to lock the vehicle with the original vehicle key, as this is the only way to put it into sleep mode.

   

  Required additional horn:

  In your vehicle type, the vehicle horn only works with the ignition activated and cannot be triggered in the event of an alarm. Therefore, it is strongly recommended to use an THITRONIK® Auxiliary horn. 

   

  *Thitronik GmbH is not liable for damages caused by deep discharge of the starter battery. Please note that the vehicle cannot be unlocked if the battery is empty. The user is responsible for the proper use of the device.

FAQ

• Can the NFC module be used on a heated windshield?

  Yes, but if the NFC module is attached to a heated windshield be aware that the power consumption will increase and battery life can be shorter.